Privacy Policy

Holly Lodge Holiday Lets Privacy Policy

Our contact details

Name: Suzanne Rawlins

Address: 16 Gibbas Way, Pembroke, SA71 5JA

E-mail:hollylodgellanteg@outlook.com

The type of personal information we collect :-

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details)

Personal information is information about you and from which you can be identified. It includes your name, address, contact details, payment information and details of your bookings and purchases.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

We collect and process personal information about you in the course of our relationship with you. This can be through a variety of channels, including by telephone, via our website, on our site or via third parties.

This information includes:

Your name
Your address
Your telephone number, mobile number
Your email address
Your age

The above information for any members of your party or other parties you are acting on behalf of (for example for a lodge booking). If you provide personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this policy.

Details of the bookings you make

Debit and Credit card information used to pay for our services

Other information you provide when completing forms (e.g. Booking Form, Registration Form)

In the event that you have an accident while on our premises that you bring to our attention, we may record details of that accident and any injury you suffer in an accident log.

We also receive personal information indirectly, from the following sources in the following scenarios:

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting [contact details]

(b) We have a contractual obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hollylodgellanteg@outlook.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Holly Lodge.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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